mnoGoSearch Technical Support
Your messages to discussion list and
webboard will
be dealt with as soon as possible at no charge.
You may also take a look into the
Bug Tracking System to read about currently know bugs. If you
found a bug in mnoGoSearch products please feel free to submit a new bug report.
This is also a good place to submit feature requests. Please let us know
which features you'd like to see in the future mnoGoSearch releases.
If you can't get an answer for you question from our webboards, mailing lists,
bug system, or need help in installing or configuring our software, please consider
ordering primary, special or extended support
programs. We offer 30-day, 3-month and annual support services.
Types of Support
With Primary support you can get answers to all your mnoGoSearch
related questions from our skilled support team which consists of
developers who code mnoGoSearch.
Support service will respond to your e-mail within one business day.
Special support includes everything in Primary e-mail support, plus:
- Your e-mail
will be dealt with a higher priority over Primary e-mail support users.
- All
your suggestions for mnoGoSearch development will receive strong consideration.
If it's possible we'll implement your suggestions in the future releases.
-
On a Unix machine, when need arises our experts will log in to your system,
using login information you provide, and solve the problem "at place".
Extended support is available for Unix users and includes everything
we offer in Special e-mail support, plus:
- Your e-mail will receive stronger consideration than Primary e-mail and
Special support messages.
- Installation service: Upon your request we
will install mnoGoSearch software on your server and configure
it according to your requirements.
- System customization: We will customize
the system according to proper mnoGoSearch functionality requirements,
including installation and configuration of the prerequisite products,
e.g. database software, HTTP server software, etc.
- Custom development: You can order development of a
feature which does not currently present in mnoGoSearch and we'll
add it into the next release. Monthly program includes 20 development
hours. Three-month and annual programs include 20 hours each month.
- Regular updates: mnoGoSearch system is in rapid development.
New features and bug fixes are released on a regular basis.
Regular Updates will automatically keep your system up-to-date
during the subscription period. As soon as new version of mnoGoSearch is
released, you'll be notified via e-mail. After confirmination that you
would like to receive an update, our experts will log in to your system
and update the software.
Questions?
Do you still have questions? Please
contact our support team.
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